Privacy Policy
1. Introduction
At The Old Manse of Craggan, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect the data you provide when using our website or services. By using our website, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, and other details provided during booking or inquiries.
- Payment Information: Billing address and payment details when processing reservations.
- Usage Data: Information about how you interact with our website, including IP address, browser type, and pages visited.
- Cookies: Data collected through cookies and similar technologies to enhance your browsing experience.
3. How We Use Your Information
The information we collect is used for the following purposes:
- To process and manage your bookings or inquiries.
- To communicate with you about your reservations, special offers, or updates.
- To improve our website, services, and user experience.
- To comply with legal obligations or enforce our Terms of Use.
4. Data Sharing
We do not sell, rent, or share your personal information with third parties, except in the following circumstances:
- Service Providers: We may share information with trusted partners who assist in delivering our services, such as payment processors or booking platforms.
- Legal Compliance: We may disclose information to comply with legal requirements, protect our rights, or respond to lawful requests.
5. Data Security
We take appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. While we strive to ensure the security of your information, no system is entirely secure, and we cannot guarantee absolute security.
6. Cookies and Tracking
Our website uses cookies to enhance your experience. Cookies allow us to track preferences, analyze website performance, and provide personalized content. You can manage or disable cookies through your browser settings, but doing so may affect website functionality.
7. Your Rights
You have the following rights concerning your personal data:
- Access: Request access to the information we hold about you.
- Correction: Update or correct inaccuracies in your data.
- Deletion: Request the deletion of your data, subject to legal or contractual obligations.
- Objection: Opt-out of certain data processing activities, such as marketing communications.
To exercise your rights, please contact us using the details provided below.
8. Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, or resolve disputes.
9. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites.
10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised effective date.
11. Contact Information
If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us via our contact form
Address: The Old Manse of Craggan, Glenlivet, Ballindalloch AB37 9EB
Thank you for trusting The Old Manse of Craggan. Your privacy matters to us!